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Mike Havard is Director of Ember Group. Ember Group is a customer engagement and CX professional service business based in the UK.

Mike talked about how brands can become service champions and how Brexit is affecting CX in the UK. Mike was on the coast near Vancouver, Canada during this recording therefore you may hear gulls!

www.embergroup.co.uk

www.linkedin.com/in/mike-havard-5913401

http://knowledge-executive.com/cxoutsourcers