by CxOutsourcers | Mar 27, 2019 | CxOutsourcers
https://vimeo.com/326733363As digital customer service channels proliferate, enterprises are discovering new ways to increase customer loyalty and retention by tapping into their valuable data, creating a new focus on the growing importance of cybersecurity.During the...
by CxOutsourcers | Mar 25, 2019 | CxOutsourcers
At a time when technology and data are embedded in almost every aspect of our lives, and evolving at a lightning pace, the future of CX technologies has become difficult to predict for both clients and service providers. Even so, it is possible to prepare for the...
by CxOutsourcers | Mar 25, 2019 | CxOutsourcers
Despite years of heavy investment into technology and personnel, customer experience (CX) outsourcers in the EMEA region are now up against the familiar challenge of negative industry perception, along with uncertainty surrounding Brexit and the sector’s future. These...
by CxOutsourcers | Mar 24, 2019 | CxOutsourcers
To listen to the podcast please click here Maxine Holt is a research director, leading the security practice at industry analyst Ovum. Maxine will be delivering a keynote speech on trends in cybersecurity at the CXOutsourcers conference in Windsor on March 25th. In...
by CxOutsourcers | Mar 22, 2019 | CxOutsourcers
To listen to the podcast please click here Mike Havard is Director of Ember Group. Ember Group is a customer engagement and CX professional service business based in the UK. Mike talked about how brands can become service champions and how Brexit is affecting CX in...
by CxOutsourcers | Mar 22, 2019 | CxOutsourcers
To listen to the podcast please click here David Rumble is a Managing Partner at GoBeyond, a consulting firm based in the the UK that specialises in complex CX transition. Dave is a well known international expert on offshore outsourcing and he will be speaking about...
