Maxine Holt – Ovum – Cybersecurity

Maxine Holt – Ovum – Cybersecurity

To listen to the podcast please click here Maxine Holt is a research director, leading the security practice at industry analyst Ovum. Maxine will be delivering a keynote speech on trends in cybersecurity at the CXOutsourcers conference in Windsor on March 25th. In...
Mike Havard – Ember Group

Mike Havard – Ember Group

To listen to the podcast please click here Mike Havard is Director of Ember Group. Ember Group is a customer engagement and CX professional service business based in the UK. Mike talked about how brands can become service champions and how Brexit is affecting CX in...